My wife and I recently purchased a new car from McDonald Mazda in Lakewood. I’ve purchased 7 cars in my lifetime from dealerships, and this was by far the easiest and most satisfying car purchase I’ve ever made. Customer service was EXCELLENT, and even the finance manager (Johnny) was super easy to work with and not pushy at all. I was so surprised at how open and transparent everyone was with buying a car. AND it didn’t take countless hours to make the purchase. Yaay!! Our salesperson was named Santiago, and he was extremely helpful in answering our questions, and showing us all the details about the car we ended up buying. I was expecting some type of dealer fine print to pull the rug from under us, or some excuse about why the price was going to be higher, but everything was clear and accurate (I like to research cars before I even go to a dealership to look at them). We got way more than I expected for our trade-in, we were able to take advantage of Mazda’s financing deal AND special discounts, and Santiago even took our photo with the new car once we were done (and put it in a frame for us). Seriously?! I’ve NEVER had a dealer/salesperson come anywhere close to this level of customer service. 10-stars for McDonald Mazda, Santiago, and Johnny. You know they made a lasting impression because we still remember their names a month after buying our car! :-)

After finding a 2013 Mini on Cars.com, I messaged the dealer. They responded quickly. I booked an appointment and met with Tracy. She treated me well, and over the next 2 weeks I decided to buy the car. Though this is a Mazda dealership, they knew the car well. Even better, they told me how I could make my payments to reduce the interest I would pay on the vehicle. This was a real bonus, saving me thousands of dollars during the life of the loan. The day after I drove it home, it broke down. It would not start. I took it back to the dealer and they fixed it straight away. They did not even ask me to do any paperwork. It was a relay that happened to malfunction, and their guy that "talked Mini" fixed it.

This was by far the best experience I’ve had buying a car Rickey was the best salesman I’ve ever dealt with he was patient never pushy he dealt with every question he was very professional I would definitely buy from them again

Zack and Ceedric are so awesome! I was in desperate need for a new key after mine had been stolen, and they were both so helpful in getting me a new one. Even though my auto insurance kept having mishaps with tows and extended wait times, they were flexible and professional. They truly care about their customers and want what is best for them, which is a very rare thing to find these days. Highly, highly recommend.

We were looking on line for a used car and found the one I wanted at McDonald West. Johnny was new, but knew cars and helped us review all aspects of our purchase. You don't have to have your guard up when you visit this dealer. They worked with us and I drove home the car of my dreams. I highly recommend them!.

I am so happy with them. Everyone from the dealer to the manager to the salesman was wonderful. No one was pushy, no high pressure, didn't push me hard into spending money where I didn't want to, and they really worked with me on better financing. Danyal Ismail was great and I went with this dealership strictly by how professional and hard working they were in working with me to get me what I wanted. Thanks!

Ignat did an awesome job with selling us a new car. He was very helpful through the whole process. Troy did a great job helping us with the accessories. Great dealership!