Customer Testimonials
McDonald Mazda West is by far THE BEST car dealership that I have shopped at! I worked with Ally and Troy in the Sales department, told them exactly what I was looking for and they made magic happen! They were very patient and helped me find the perfect new set of wheels to fit my budget.Doug in financing was also amazing. He took the time to find me the best interest rate possible. I would recommend McDonald Mazda West to anyone. I am very pleased with the way they handle business.
UPDATE: My last review was 7 months prior to this one. My lease was up and I started to shop around. I was about to seal the deal with a Ford Edge but decided to give McDonald Mazda West a chance because of our history. I was taken care of by Danyal and initially he came in with some good offers on a CX-5 and a CX-9 but they were not even close to Ford. At that point instead of saying sorry and I continue with my original plan of going to Ford, Danyal asked me if I could give him an hour to speak to his manager. I get a phone call from Troy, the sales manager not even 20 minutes later asking some more details about what I was being offered and what I was looking for. Then not even 15 minutes later Danyal calls me with a great offer on a CX-9 they were getting just for me! Needless to say I went that evening and got my 2018 CX-9. They also have a great waiting area with comfy chairs, snacks, etc. Danyal and Troy make a great team and hit it out of the park! They secured my loyalty to the sales department, service, and Mazda. As a customer since 2015 when they were Mazda of Lakewood I have never had a rude employee nor have I ever had to deal with any shady business. Excellent customer service and honest! Another painless and pleasant car purchase.PREVIOUS REVIEW:I leased my vehicle here when it was Mazda of Lakewood. I was always extremely happy with the service and employees. When McDonald took over I was not happy at all at the sudden not honoring the free oil changes for life. The only reason I was still happy was the employees. Todd in sales, Devon in service, and especially Jai in service. I just found out 2 of the employees previously mentioned are no longer there. So now I'm concerned. If Jai doesn't stay I'm not sure if I'll renew my lease with them again. Last time I went in for service Matt took care of me and he was awesome. So I'm hoping things stay that way. They are lucky because the employees are what are keeping me as a loyal customer. Depending on how it goes on my next lease I might bump it up to 5 stars but in the meantime I'm at a cautiously optimistic 4 stars
The service is impressive.
I had the pleasure of having Ignat assist me with my purchase of my certified pre-owned Mazda 3 hatchback. I love the car itself but the customer service I received from Ignat and others in the office was outstanding. I had some issues with insurance which took a long time after the business was closed on a Saturday night, and everyone was super patient and understanding. Ignat explained everything thoroughly to me and made me feel really comfortable with my first car purchase. I’ve been shopping around for about a week, in and out of many dealerships and I can say that I am happy to have given McDonald Mazda West my business. Thank you to everyone that I’ve had the pleasure of meeting and especially to Ignat! Zoom zoom
I had the pleasure of having Ignat assist me with my purchase of my certified pre-owned Mazda 3 hatchback. I love the car itself but the customer service I received from Ignat and others in the office was outstanding. I had some issues with insurance which took a long time after the business was closed on a Saturday night, and everyone was super patient and understanding. Ignat explained everything thoroughly to me and made me feel really comfortable with my first car purchase. I’ve been shopping around for about a week, in and out of many dealerships and I can say that I am happy to have given McDonald Mazda West my business. Thank you to everyone that I’ve had the pleasure of meeting and especially to Ignat! Zoom zoom
My experience with McDonald Mazda West was nothing short of amazing. I did not feel pressured into buying anything. Craig was awesome to work with and to talk to. Paul has also been a pleasure to work with. I definitely recommend stopping by and just taking a look at their inventory.
Had a very nice experience working with Ignat and Troy! The communication was easy and got a good deal on a CX-5. Great service, would highly recommend!
Had a seriously amazing experience here! They were so helpful and fun to work with as I bought my first brand-new car in 20 years! My salesman was Ignat Volkov, and he was so knowledgeable and willing to work with me to get me exactly what I wanted! I could not recommend them more highly.
