I love Mazda. CUstomer service is excellent. My Mazda 3 was getting serviced and it took more time that they expected, and they did all possible not just to find and fix the problem but to provide me with all I needed while waiting. Joshua M Anderson was in charge and he really knows how to bring a great Mazda experience providing with constant updates and more. Thanks MAZDA and Joshua.
Very easy! Great doing business with these guys. Fair price, agreed upon in advance, process was easy, they got it done fast - all of the things I look for in a dealership. Ask for Ignat!
Service department is awesome!
Troy and Dahryl were the best. Honest and worked hard to earn my business!
Staff and Management were awesome and very helpful, taking you through all the process and make them for you.Although it took little bit longer but I got through it painlessly and very easy.Thank You McDomald Mazda for the experience.
Service above and beyondJosh in service truly went above and beyond for us today. This is the second time we've had our new CX-5 serviced here that we did not buy here (the next one we will buy here!) and both times this shop REALLY impressed me. Highly recommend. Exceptional service and communication with your customers! This is the kind of service that earns long term loyalty IMHO. You've earned our business.
McDonald Mazda West makes maintaining your car so seamless. I took my car in for service and they were great with communicating updates while I worked from their upstairs office. Everyone is super helpful and nice. I never feel like i'm being pressured into something that I don't need/want, and really appreciate their honest feedback as it makes for repeat customers (like myself!). Josh was super helpful and attentive. Thanks for all of your help!
Sadly I did not purchase my vehicle from McDonald Mazda West - but the level of service I received from Josh in the service department was exceptional. I needed a simple diagnostic to see why my vehicle(purchased from Car Hop) would not pass emissions. Within the first couple of hours, Josh called to let me know that prior to completing the diagnostic, they would have to repair 2 factory recalls. He reassured me that I would not be left without a vehicle. He put me in a loaner car for the entire time! Not only did he make sure I was not left in the dark about the process but he did everything possible to make sure I was aware of everything wrong outside of manufacturer recalls. Best service I have received from a service department! I would recommend Josh and McDonald Mazda West's service department to take care of your vehicle. Thank you for your exceptional service and going above and beyond for me, It was very much appreciated.